• Application Deadline:
• Position: Senior Facility Managers


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 12 years


• Location Lagos


• Job Field Engineering / Technical 
  

Main Purpose of Role

• Source for new projects, aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time


• Responsible for the overall planning, implementation, completion and profitable execution of projects and new/existing contracts meeting and exceeding customer expectations


• To ensure the satisfaction of internal and external customers on the different FM projects

Duties and Responsibilities

Key Result Areas:

Facility Management Operations:

• Plan, Design and implement operations strategies and action plans to insure that the operations group supports strategic imperatives.


• Design, Establish and monitor SOPP for all sites


• Deliver excellent operations and handover to operations department to cover;


• Strategy, Plan and Program for the Preventive, Corrective and Restorative maintenance for all client assets by establishing a comprehensive asset register and SOPP for all client assets including all Mechanical, Electrical, Civil, Power both soft and hard services


• Establish framework and onboard client sites on IFS CMMS/CAFM


• Support operations for ongoing facility management activities after transition from project to operations.

Business Development and Marketing:

• Aggressively canvass and obtain new businesses for the company in line with targets as communicated from time to time


• Manage existing relationships to ensure maximum customer satisfaction to get new businesses from existing customers


• Prepare list weekly and develop leads for new business


• Use all available means to follow up aggressively on contacts


• Aggressive daily salesmanship of all identified prospects


• Develop new channels of business


• Conduct on an on-going basis formal and informal competitor analysis, market research, market trends, emerging market leaders etc.


• Review and implement on an on-going basis market penetration strategy for all identified market sectors


• Ensure all business correspondence is turned around within 24hours of commission. RFI are prepared at least 72 hours ahead of expiration.


• Ensure review of all major tenders with Project Director/CEO.

Business Quality Assurance and Control:

• Visit sites to ensure service delivery is in line with laid down standards


• Conduct periodic objective site assessments


• Report on site performance periodically


• Ensure electronic and hard copy customer feedbacks


• Ensure immediate and timely remedy of all clients' complaints


• Report on an ongoing basis on all service gaps with other relevant units and departments


• Keep and regularly update important contacts within client organizations


• Ensure timely and regular quality assurance contacts with relevant client contacts


• Conduct periodic formal and informal service level evaluation


• Manage customer relations proactively in cooperation with relevant units and departments


• Maintain project quality control by reviewing and making necessary adjustments on design drawing

Project Management:

• Design and Develop project initiation document /charter, and detailed project plan for all new contracts and existing excellence/efficiency projects for existing projects using PMP methodology


• Document creation and management for all executed projects and contracts including lessons learnt, Issues and Exceptions


• Creation of market attractiveness for new or proposed projects/contracts.

Requirements

• B.Sc / HND with 7 - 12 years experience.