Job Description
Duties and Responsibilities
- Developing and implementing HR strategies and initiatives aligned with the Group’s overall business strategy.
- Facilitating and implementing multifaceted plans focused on hiring, developing, motivating and retaining the best talents within the Group
- Bridging management and employee relations by addressing demands, grievances, or other issues.
- Responsible for managing employee relations.
- Managing the recruitment and selection process.
- Design and update HR Policies, Processes and Procedures manual.
- Maintaining work culture.
- Support current and future business needs through the development, engagement, motivation and preservation of human capital.
- Engage in and improve overall customer relationship by ensuring reliable administrative support services.
- Develop and monitor overall HR strategies, systems, tactics and procedures across the Group.
- Nurture a positive working environment.
- Oversee and manage periodic performance appraisal system that drives high performance.
- Maintain pay plan and benefits program.
- Facilitate training needs assessment, articulate training plans and monitor compliance.
- Report to management and provide decision support through HR metrics.
- Ensure legal compliance throughout human resource management.
- Coordinate the professional development of all employees.
- Perform such other duties as assigned by Management.
Key Performance Indicators
- Employee retention rate.
- Staff satisfaction rate.
- Rate of compliance with agreed turnaround for Key HR activities (annual appraisals, payroll processing, recruitment etc)
- Quality, Accuracy and timeliness of management information and reports.
- Completeness and accuracy of employee records and documentation.
- Continuous improvement initiatives introduced across the Group.
- Manning adequacy levels.
- Recruitment of good talent, efficiently and painlessly.
- Succession planning and skills improvement to improve gaps between position holders and their successors.
- Accuracy of payroll records.
- Rate of compliance with annual performance management cycle.
- Staff cost- to- income ratio.
Skill Requirements
- Good knowledge of Human Resources value chain.
- Commitment to ongoing HR learning and Development.
- Good critical thinking skills.
- Good knowledge and hands-on project management experience.
- Good communication and presentation skills.
- Good organization skills.
- Good change management skills.
- Good conflict management and problem –solving skills.
- Ability to multi-task.
- Good negotiation skills.
- Talent management and people skills.
- Good data gathering and analysis skills.
- Good understanding of the business operations, inter-relationships and dependencies.
- High sense of accountability, responsibility and dependability.
- Demonstrated ability to serve as a knowledgeable resource to the executive management team.
- Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.