• Application Deadline:
• Position: Operations Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Abuja


• Job Field Administration / Secretarial 
  

Job Summary

• The Operations Analyst supports the fleet operations, scheduling and reporting functions to ensure the effective coordination of drivers and Shuttlers assets to deliver a smooth experience for our customers.

Job Description

Process Orientation:

• Learn the company’s processes and execute tasks according to the stated processes


• Support the Operations Specialist in managing business processes


• Research ways to improve processes and document the research for the Operations Specialist’s approval.

Communication:

• Prioritise the use of organisation’s approved channels for communication of official information 


• Write clear, understandable, error-free and concise emails and documents.

Leadership:

• Lead self by owning all assigned tasks and delivering within agreed timelines


• Demonstrate aptitude for growth by continuous learning of new skills and in data management and route planning .

Stakeholder management:

• Work with the Customer Experience team to ensure all the relevant information for charter services are collected


• Escalate issues to the relevant parties within the timeline specified for the issue

Data management:

• Update the assigned customer related data daily in the dashboard 


• Collate and analyse data from charter operations to inform recommendation for optimising customer experience.

Job Experience

• A Degree in Business Administration, Operations Management or Transport Management.


• 2 - 3 years experience in a similar role or at a start-up.


• Excellent written and verbal communication skills


• Ability to work methodically and meet deadlines


• A keen eye for details.


• Strong analytical and organizational skills.


• Experience in inventory management and database analysis.


• Strong computer proficiency.