• Application Deadline: Thu, 11 Jul 2024 00:00:00 GMT
• Position: Electrical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• City Ikeja


• Job Field Engineering / Technical 
  

Responsibilities

• Installations of new equipment for clients.


• Maintaining and servicing existing equipment installed at car park sites.


• Maintaining and servicing access controls installed on clients’ sites.


• Researching and self-learning on new technologies.


• Diagnosing, troubleshooting, and identifying solutions to resolve any system issues onsite and offsite.


• Following standard procedures for proper escalation/updating resolved and unresolved issues via communicating platforms provided.


• Ensure all issues are properly logged.


• Filing and documentation of signed job completion forms by clients with the office/admin personnel in charge.


• Resolving network issues, and configuring operating systems using remote connections to provide immediate support to clients after getting approval from management.


• Provide prompt and accurate feedback to management and clients.


• Prioritize and manage tasks at one time.


• Document all technical knowledge in the form of notes and manuals for future purposes.


• Reporting all outstanding jobs left daily, weekly, and monthly.


• Documenting installations, maintaining and servicing processes.

Requirements

• OND/HND in Electronics & Electrical Engineering; Mechatronics Engineering; Computer Engineering or Mechanical Engineering.


• Proven work experience as a technical support engineer or installation manager.


• Proven experience with troubleshooting and diagnosing hardware, networking, and software issues, answering inquiries, and documenting results.


• Providing simple and effective solutions.


• Ability to troubleshoot complex hardware, networking, and software issues.


• Prioritizing and managing the workflow to resolution.


• Proven customer service experience as a technical support engineer.


• Excellent soft skills like communication, flexibility, patience, and problem-solving.


• Critical thinker.