• Application Deadline: Wed, 29 Jun 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• Minimum of BSc or HND


• Minimum of 3 years’ experience as a customer service representative.


• Ability to stay calm when customers are stressed or upset.


• Comfortable using computers.


• Experience working with customer support.


• Good knowledge of Customer Relationship Management (CRM)