• Application Deadline: Fri, 12 Jul 2024 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 10 years


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Our client is a renowned and luxury hotel in Lagos, offering various hospitality services and amenities for the great experience of their guests.

We hope to fill the position below with exceptional talent with a proven record of successfully delivering on goals and suitable for our client’s business.

Specific Responsibilities

• Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)


• Register arriving guests and assign rooms.


• Provide customer services and handle administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns.


• Promptly answering telephone calls using a positive attitude, giving out clear information and using good communication skills.


• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition.


• Prepare outgoing mail by drafting correspondence, securing parcels etc.


• Monitor office supplies and place orders when necessary.


• Maintain an inventory of vacancies, reservations and room assignments.


• Provide basic data entry and transactions handling services for the Front Office within a property.


• Process guest departures, calculate charges and receive payments.


• Balance cash and complete balance sheets, cash reports and related forms,


• Follow established procedures and policies when completing tasks.


• Receive, sorts and distribute incoming mails


• Observe and report security issues to management immediately.


• Ensuring all guests' information is accurate and up to date.


• Maintain a high level of professionalism in all aspects of job performance in accordance with our Values of Respect, Excellence, Curiosity and Stewardship.


• Demonstrate a customer service attitude with internal/external contacts.


• Produce statistics and reports on company’s data as standard format.

Requirements.

• 3+Years experience as an Front Office Staff.


• The Ideal candidate should hold a Bachelor's degree in any related discipline. 


• Advanced communication, organizational, interpersonal and customer service skills.


• Must be able to work as a team as well as an individual.


• Proven experience as front desk representative, agent or relevant position.


• Exceptional communication skills both written and oral.


• Highly organized, results oriented with the ability to be flexible and work well under pressure.


• Professional attitude and appearance 


• Working knowledge of Word, Excel and other computer related programs.