Energy Sales Coordinator at Ikeja Electricity Distribution Company

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
92211
Job Views
130

Job Description



The ideal candidate will:



  • Market the Company's product and services within the Undertaking

  • Be responsible for total collections and Revenue generation for the Undertaking.

  • Be responsible for new customer acquisition and retention in the Undertaking


Responsibilities



  • Ensure qualitative billing of customers on different transformers/feeders to reflect energy consumption.

  • Coordinate all cash collection activities at the undertaking and accountable for 100% collection of revenue billed for the Undertaking.

  • Resolve all billing and revenue related customer complaints.

  • Drive efficiency in new customer acquisition and retention.

  • Ensure effective maintenance of customers’ accounts to reflect current status.

  • Manage customer data base effectively by aligning meter books to individual overheads and distribution transformers.

  • Coordinate PPM monitoring activities.

  • Render weekly report of all commercial activities within the Undertaking.

  • Implement Marketing Strategies in order to meet and exceed the commercial target of the Company in the undertaking.

  • Meeting the cash collection and revenue targets of the Undertaking.

  • Following up of payments by maximum demand and Prime customers within the network of the Undertaking.

  • Monitoring of set targets for ESS and ESRs.

  • Validate new customer acquisition data submitted by the ESRs.

  • Identifies, evaluates and implements new customer acquisition strategies.

  • Identifies emerging markets to harness opportunities for new customer acquisition.

  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs

  • Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.


Requirements


Technical & Behavioral Competencies:



  • Electricity Regulations and Policies

  • Data Gathering and Analysis

  • Customer Focus

  • Customer Support

  • Energy Loss Reduction Techniques Management

  • Revenue Assurance

  • Electricity Regulations and Policies

  • Non Maximum Demand Meter Reading

  • Payment Solutions/ Strategy

  • Non-Maximum Demand (NMD) Management

  • Key Account Management

  • Communication and Interpersonal Relations

  • Supervisory/Managerial Skills

  • Problem Solving and Decision Making

  • Managing Resources

  • Business Focus


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