• Application Deadline: Wed, 3 Jul 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Responsibilities

• Manage customer queries and complaints


• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• Ability to stay calm when customers are stressed or upset.


• Proven customer support experience or experience as a Client Service Representative.


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.