• Application Deadline:
• Position: Head Service Management


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience


• Location Lagos


• Job Field Project Management 
  

Key Responsibilities

• Manage the service Management team for the Experience Centre.


• Responsible for all SLA ownership and their defense within the business.


• Responsible for post sales Customer satisfaction.


• Overall responsibility for all the service issues escalated by the customers.


• Responsible for the end to end customer experience. 


• Responsible for the design and management of customer interaction to meet and exceed expectations. 


• Coordinate training needs and implement appropriate training programs for all experience Centre staff.


• Maintains excellent relationships with customer through superior customer service.

Qualifications, Experience and Skills

• Minimum of a first degree in Commercial, Business Administration, Economics, or other related fields.


• Possession of MBA certification would be an added advantage.


• Minimum of 15 years’ experience in service management in an Experience Centre or a Customer facing setup.


• Customer service, Negotiating and influencing, analysis and decision making, and management skills.