• Application Deadline: Mon, 15 Jul 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 4 years


• Location Lagos


• Job Field Customer Care 
  

JOB DESCRIPTION:

• To greet customers warmly when they arrive.


• Skilfully manages all but the most challenging customer situations and knows when to ask for additional support from supervisor


• Makes, receives and answer telephone calls on behalf of the company, respond to and send faxes.


• To gather information from customers upon arrival for record keeping.


• Responsible for all incoming and outgoing mails on behalf of the company.


• Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.


• Answers customers question professionally.


• Maintaining the reception area.


• Give daily and weekly report to head of unit on customer feedback and daily job schedule.


• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.


• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.


• Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.


•    Confirm patient eligibility the insurance company they are registered with.


• Review referrals and authorizations.


• Gets approval and authorization codes for patients before any treatment is carried out.


• Follow all regulations and guidelines set in the agreement between the health insurance companies and ZOOM 36 Dental Clinic.


• And any other adhoc duties as assigned.

SKILLS:

• Superb organization skills


• Good communication skills


• Multitasking 


• Ability to prioritize independently


• Decision Making


• Project management abilities


• Accuracy


• Punctuality


• Outstanding inter-personal skill


• Proficient in Microsoft applications.