• Application Deadline:
• Position: Customer Success Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Responsibilities 

• Establish clear client retention goals


• Process milestones for the clients and employees to work toward


• Assist customers with setting up and navigating programs or software


• Promote the value of the product


• Upsell services and products with the brand image


• Promote value through customer experience


• Assist in creating training courses and educational materials


• Review customer complaints and concerns and seek to improve the customer experience.