• Application Deadline: Sat, 6 Jul 2024 00:00:00 GMT
• Position: Customer Care Executive


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Summary

• The Customer Care Executive is responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.


• This role involves handling communication through various channels and maintaining a positive relationship with customers.

Responsibilities 

• Respond to customer inquiries via phone, email, and chat in a timely manner.


• Resolve customer complaints and provide appropriate solutions.


• Maintain detailed and accurate records of customer interactions.


• Provide product and service information to customers.


• Collaborate with other departments to address customer needs.

 Requirements

• National Diploma (OND) in any course of study.


• Proven customer service experience.


• Strong communication and interpersonal skills.


• Ability to handle stressful situations calmly and effectively.


• Proficiency in using customer service software and tools.