• Application Deadline: Sun, 30 Jun 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Engineering / Technical 
  

Job Description

• Research and identify solutions to software and hardware issues


• Ask customers targeted questions to quickly understand the root of the problem


• Track computer system issues through to resolution, within agreed time limits


• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue


• Properly escalate unresolved issues to appropriate internal teams


• Provide prompt and accurate feedback to customers


• Refer to internal database or external resources to provide accurate tech solutions


• Ensure all issues are properly logged


• Prioritize and manage several open issues at one time


• Follow up with clients to ensure their IT systems are fully functional after troubleshooting


• Prepare accurate and timely reports


• Document technical knowledge in the form of notes and manuals


• Maintain jovial relationships with clients.

Requirements

• Candidates should possess B.Eng Degrees with 2 - 4 years relevant work experience.