• Application Deadline: Thu, 30 Jun 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Welcoming clients in the company’s premises and answering the phone (or mails).


• Follow-up of customer experience.


• Providing an impeccable service to clients in order to retain them.


• Answering questions, suggestions, remarks from clients.


• Receiving and dealing with customer claims.


• Answer incoming telephone and email inquiries from prospective and existing customers.


• Helps resolve complicated customer complaints.


• Assist customers with billing inquiries and payments.


• Check account status for customers.


• Answer product questions/Make product recommendations.


• Inform customers of current promotions or special sales.


• Communicates any problems or issues to management for resolution.

Requirements

• Candidates should possess a Bachelor's Degree qualification.


• 2 - 5 years work experience.


• Excellent Customer Service skills.


• Ability to manage multiple priorities and respond in a timely manner to request.


• Previous customer service experience is a plus, but not required.


• Ability to work in a fast-paced environment and collaborate effectively as a team member.


• Ability to communicate at all levels with internal/external clients by phone and email.


• Proficiency in Microsoft Office (e.g. Word, Excel, and Power Point).

Salary

N50,000 - N70,000 monthly