• Application Deadline: Sat, 9 Jul 2022 00:00:00 GMT
• Position: Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Summary

• Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

• Answer incoming calls and respond to customer’s emails


• Management and resolve customer complaints


• Sell products and place customer orders in the computer system


• Identify and escalate issues to supervisors


• Provide product and service information to customers


• Research required information using available resources


• Research, identify, and resolve customer complaints using applicable software


• Process orders, forms, and application


• Route calls to appropriate resources.


• Document all call information according to standard operating procedures


• Recognize, document, and alert the management team of trends in customer calls


• Follow up customer calls where necessary


• Upsell products and services.


• Complete call logs and reports.


• Other duties as assigned.

Requirements

• A First Degree in a relevant field


• Proficient in relevant computer applications


• 1-3 years of experience in a call center environment​


• Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language.


• Excellent verbal & phone communication skills, with active listening.


• Excellent relationship management skills and highly developed emotional intelligence.


• Technical expert in related computer applications.


• Able to react effectively and calmly in emergencies.


• Able to maintain customer confidentiality.​