• Application Deadline: Tue, 16 Jul 2024 00:00:00 GMT
• Position: Customer Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Imo


• City Owerri


• Job Field Customer Care 
  

Key Roles and Responsibilities

• Schedule staff shifts and ensure adequate coverage during peak times.


• Ensure exceptional customer service and satisfaction.


• Handle customer complaints and resolve issues promptly and professionally.


• Monitor and improve service standards and guest interactions.


• Oversee daily dining room operations to ensure efficiency and high standards.


• Ensure compliance with health and safety regulations and restaurant policies.


• Monitor inventory levels and coordinate with kitchen staff to maintain adequate supplies.


• Maintain high standards of food quality and presentation in collaboration with the kitchen team.


• Ensure cleanliness and proper maintenance of the dining area and related facilities.


• Conduct regular inspections and audits to uphold quality standards.

Requirements

• First degree – HND, BSC, etc.


• Minimum of 3-5 years of experience in a supervisory or managerial role in the restaurant or hospitality industry.


• Strong leadership and interpersonal skills.


• Excellent customer service and communication abilities.


• Proficiency in restaurant management software and MS Office Suite.


• Ability to work flexible hours, including evenings, weekends, and holidays.


• Knowledge of food safety and sanitation regulations.