• Application Deadline: Wed, 10 Jul 2024 00:00:00 GMT
• Position: Housekeeping Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 4 - 8 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• This position is essential to lead our team of housekeepers and to ensure excellent customer service.


• Responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness.


• To be successful in this role, you should have a good understanding of room cleaning, common areas and team management abilities.

Key Responsibilities 

• Paying detailed attention to rooms and ensuring standards at all times


• Train housekeepers on cleaning and maintenance tasks.


• Oversee staff on a daily basis.


• Check rooms and common areas, including stairways and lounge areas, for neatness.


• Schedule shifts and arrange for replacements in cases of absence.


• Establish and educate staff on cleanliness, tidiness, and hygiene standards.


• Motivate team members and resolve any issues when needed.


• Respond to customer complaints and special requests.


• Monitor and replenish cleaning materials, including floor cleaner, bleach, detergents, air fresheners, disinfectants, etc.


• Participate in emergency cleaning when need arises.


• Ensure compliance with safety and sanitation policies in all areas.


• Developing staff schedules.


• Suggest best cleaning supplies and equipment.


• Working with hotel guests who have specific housekeeping needs.


• Coordinating housekeeping needs with other departments.


• Performing cleaning tasks when staff don't show up for work or the team is shorthanded


• Ensuring SOPs are followed at all times


• Maintain the best hygiene standard practices in the hotel. 


• Manage laundry requirements and maintain agreed standards.


• Contribute towards the smooth running of the hotel operations. 


• Manage guests housekeeping expectations and deal with and resolve all queries.


• Quality management of hotel housekeeping.


• Allocate workloads to team members.


• Carry out periodic room & facility checks to ensure proper hygiene procedures are followed always.

Requirements

• Work experience as a housekeeping supervisor or similar role.


• Hands-on experience with cleaning and maintenance tasks for large organizations.


• Ability to use industrial cleaning equipment and products.


• Excellent organizational and team management skills.


• Stamina to handle the physical demands of the job.


• Flexibility to work various shifts, including evenings and weekends where necessary. 


• B.sc, OND, HND or its equivalent