• Application Deadline: Thu, 4 Jul 2024 00:00:00 GMT
• Position: Receptionist/Customer Service Rep (Female)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Salary: N150,000 net

We are looking to hire a Receptionist/Customer Service Rep for our client, a Dredging, Procurement & Real Estate company located at Victoria Island, Lagos

Responsibilities

• Handle incoming and outgoing calls and emails according to standards.


• Take responsibility for resolving customers’ complaints or issues.


• Follow up with the appropriate unit as regards the status of customer complaint resolution.


• Report, track and ensure final resolution of customers’ issues using the CRM system and tools.


• Attend to, follow up and resolve customer complaints and inquiries.


• Identify and introduce products and services to new and existing clients.


• Promote products and services to point of sales to achieve the set target.


• Successfully contribute to all company product promotions.


• Provide superior service to customers by responding to requests, inquiries, suggestions, and concerns.


• Continuously establish and maintain an excellent network of business relationship because of extensive interaction and communication.

Requirements

• BSc in any related field.


• Proficient in MS Office, particularly Excel.


• Minimum of 2 years experience post NYSC.


• Proficient with the use of CRM tools.


• Strong attention to detail and high level of accuracy.


• Excellent communication and interpersonal skills.


• Ability to work effectively in a fast-paced environment.


• Must always look presentable.


• Excellent people management skills.


• Analytical and problem-solving skills.


• Time management.


• Ability to navigate stressful situations.


• Ability to cope with pressures and setbacks.


• Ability to deliver results and meet expectations.