• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Abuja


• Job Field Customer Care 
  

JOB DESCRIPTION

• Answer phone, email, and face-to-face customer enquiries


• Create and maintain reports on customer interactions


• Update customer records in our system, including notes about conversations and outcomes


• Effectively follow up on all enquiries made on the company online platforms, calls etc until clients needs are met.


• Develop customer rapport


• Encourage customers to complete satisfaction surveys


• Make recommendations to managers to improve customer experience


• Follow up to convert sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job Requirements

• Proven customer support experience or experience as a Customer Service Officer


• Strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Proven experience in sales and real estate is an added advantage 


• Minimum of a Bachelor's degree in any relevant field