• Application Deadline: Wed, 3 Jul 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Oshodi - Isolo


• Job Field Customer Care 
  

Job Responsibilities

• Managelargeamounts of incoming phone calls.


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service teamsales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents

Job Requirements

• Proven customer support experience or experience as a Client Service Representative Candidate.


• Must be a female.


• Candidate must live relatively close to Ajao Estate.


• Ability to multi-task, prioritize, and manage time effectively.


• Must have strong phone contact handling skills and active listening.