• Application Deadline:
• Position: Help Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Summary

• We are seeking a dedicated and organized Help Desk Officer to join our team. The ideal candidate will be proficient in Microsoft Office and possess excellent customer service skills.


• In this role, you will coordinate activities between the helpdesk and operations department, support the Technical Manager with communications and documentation, and handle various administrative tasks within the Operations department.


• Additionally, you will be responsible for monitoring follow-up and feedback systems and ensuring timely dissemination of information to clients and contractors.


• This position requires strong organizational abilities and effective communication skills to ensure efficient and timely support.

Key Responsibilities

• Microsoft Office Proficiency:Utilize Microsoft Office tools efficiently for various tasks and documentation.


• Customer Service:Provide excellent customer service to clients and contractors.


• Coordination:Coordinate activities between the helpdesk and operations department to ensure smooth workflow.


• Support Technical Manager:Assist the Technical Manager with exchanging emails, letters, reports, and other communications.


• Administrative Responsibilities:Manage administrative tasks within the Operations department.


• Monitoring Systems:Monitor follow-up and feedback systems to ensure timely responses and actions.


• Information Dissemination:Ensure timely and accurate dissemination of information to clients and contractors.

Qualifications

• Education: Bachelor's Degree (BSc) or Higher National Diploma (HND) in a relevant field.


• Experience:1-2 years of experience in a helpdesk or similar support role.


• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).


• Excellent customer service skills.


• Strong organizational and multitasking abilities.


• Effective communication skills, both written and verbal.


• Ability to work well in a team and coordinate with multiple departments.