• Application Deadline: Thu, 11 Jul 2024 00:00:00 GMT
• Position: Hausa-Speaking Inbound Customer Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location


• Job Field Art / Crafts / Languages  , Customer Care 
  

Job Description:

• Monitor all incoming calls from customers for all inquiries about products and services.


• Assist various departments to facilitate recovery.


• Analyze all customer issues and assist to resolve them within the required timeframe.


• Coordinate with customers and ensure appropriate questioning to identify issues.


• Manage all customer inquiries and summarize the same to be presented to management.


• Maintain knowledge on all customer requirements and provide appropriate solutions.


• Maintain accuracy of all data and verify the same for all customer services.


• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements:

• Previous experience working as a Call center agent/Customer service agent.


• Good Knowledge of Hausa language.


• Excellent typing Skills.


• Working knowledge of google workspace.


• Excellent communication and negotiating skills.


• Good listening skills and superb questioning techniques.

Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

• Base salary of 75,000 NGN gross per month


• Performance-based bonus of NGN68K based on eligibility.


• HMO

Academic Qualifications:

B.Sc./HND/OND/NCE in any field.