• Application Deadline: Wed, 27 Jul 2022 00:00:00 GMT
• Position: Head, Client Services


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  

Job Objectives

• To act as a liaison between a business and its customers and provide clients with reliable and impeccable service.


• The Head, Client Services works to ensure customers are satisfied, services are effectively rolled out, and members understand how the scheme works and answer questions or resolve customer complaints.

Responsibilities

• Cultivate, establish and maintain business relationships with assigned clients, their members, and representatives


• Exceptional responsiveness to client requests; troubleshoot problems to ensure member satisfaction


• Anticipate/identify key client challenges and proffer solutions where necessary


• Update and keep accurate client details and directory


• Frequently monitor client satisfaction with services provided


• Maintain regular interaction with assigned clients, through scheduled meetings or via telephone or written communication


• Liaise with different departments about client queries


• Ensure a seamless ‘end-to-end’ service for clients across all interfaces with the Company


• Develop effective communication platforms for clients


• Demonstrate expert knowledge of the Company’s products and services


• Create and implement innovative and engaging routines, programs, campaigns, workshops, interactions, and content (digital, print, and otherwise) to promote clients’ awareness and adoption of client loyalty and preventive health measures


• Ensure periodic review meetings with client contacts are carried out; prepare the necessary reports for and share with management.


• Prepare and provide a weekly schedule of planned activities.


• Conduct customer service workshops such as “How the Scheme Works”, IT systems training (where relevant), and other relevant presentations.


• Ensure accurate client correspondence records


• Ensure repeat-business / scheme renewals by clients


• Develop and foster growth within existing clients.


• Any other assignment as required by Management.

Competencies

• A Degree in Medicine / Life Sciences / or a related field


• At least seven (7) years of cognate experience


• Highly proficiency in Microsoft Office Suite programs, especially Excel and Word


• Conflict Resolution.


• Supervision Management


• Customer Service Skills.


• Project Management.