• Application Deadline:
• Position: Manager, Account Configuration


• Job Type Full Time , Hybrid


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• City Lekki


• Job Field ICT / Computer 
  

The Role: 

Flutterwave is looking for a Manager, Account Configuration will be responsible for overseeing the configuration and management of client accounts to ensure seamless payment processing and optimal use of Flutterwave’s services. This role requires a strategic thinker with strong technical skills and a customer-centric approach to enhance client satisfaction and drive business growth.

Responsibilities include but are not limited to:

• Lead the account configuration team to set up and maintain client accounts.


• Manage the configuration of merchant accounts including (MCC review & MID creation) according to specifications


• Collaborate with other teams to understand and implement customer requirements


• Act as a point of escalation for complex account configuration issues.


• Manage and mentor a team of account configuration team members


• Maintain accurate records of all account configuration activities


• Lead team meetings and training to stay updated on product changes and developments


• Identify opportunities for process optimization and automation.


• Ensure that the Account Configuration meets team KPIs and objectives


• Foster a collaborative and high-performance team culture.

Required competency and skillset to be a waver:

• Bachelor's degree in Business, IT, or a related field


• Minimum of 7 years of experience in an account management or customer service role, preferably in the payment industry.


• Excellent attention to detail and problem-solving skills


• Strong communication and interpersonal skills


• Ability to work effectively in a fast-paced, dynamic environment