• Application Deadline:
• Position: Service Fulfilment Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Oyo


• City Ibadan


• Job Field Engineering / Technical 
  

Job Summary:

• We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.

Responsibilities

• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.


• Retail Customers: Restore service failures within 24 hours of its occurrence.


• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident


• Identify, plan and execute nodes/segment that require preventive maintenance on the network.


• Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.


• Ensure weekly support status reports are done and submitted timely for review.


• Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.


• Timely delivery and completion of Assigned projects.


• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.


• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.


• Ensure no stock-out of tools and materials for network implementation and for fault support

Qualifications and Requirements

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)


• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)


• At least 2 years in the telecommunications industry,


• Customer centric and stakeholders’ management.


• Good LAN/WAN network design and implementation skills.


• Ability to solve complex problems in the shortest available time using honed analytical skills.


• Good interpersonal skills with customers, vendors and members of team.


• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).


• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).


• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.


• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.


• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.


• Knowledge and experience with network security (IPSec Firewalls) is desirable.


• A hand on experience with OSPF and BGP is desirable.


• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.


• Must be able to follow multiple simultaneous projects to completion with minimal supervision.


• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.


• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.


• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.


• Hardworking and Tenacious.


• Performance driven.


• Sharp analytical and logical reasoning.


• Work effectively with own initiative and with minimal supervision and also as a part of a team.