• Application Deadline: Fri, 12 Jul 2024 00:00:00 GMT
• Position: Front Desk Supervisor


• Job Type Full Time


• Qualification OND


• Experience 3 - 9 years


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Specific Responsibilities

• Ensure Outstanding customer care at all times.


• Maintain a friendly, cheerful, and courteous demeanor at all times.


• Courteously and accurately answer inquiries from potential guests and accept hotel reservations. 


• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.


• Use suggestive selling techniques to sell room nights, and increase occupancy and revenue.


• Supervise daily shift process ensuring all team members adhere to standard operating procedures.


• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.


• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.


• Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.


• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.


• Cross check all billing instructions are correctly updated 


• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.


• Perform other duties as assigned, requested, or deemed necessary by management.


• Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.


• Assist all departments in servicing the guests during high volume periods.


• Takes responsibility in the absence of the Front Office Manager

Requirements.

• 3+Years experience as an Front Desk supervisor, Customer Experience in Hospitality Management.


• A degree or Diploma in Hospitality Management


• Experience in motivating and leading a winning team.


• Ability to remain calm whilst under pressure.


• Knowledge of Opera / Omega …. Property Management System is required.


• Advanced communication, organizational, interpersonal and customer service skills.


• Highly organized, results oriented with the ability to be flexible and work well under pressure.


• Professional attitude and appearance 


• Working knowledge of Word, Excel and other computer related programs.