• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with the company’s product.


• They have many responsibilities like and addressing customers’ questions about products and services, and processing payments or returns.

Responsibilities

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

• BSC/HND in related field


• 2- 4 years’ experience in Customer Service role


• Background in event management is important