• Application Deadline: Mon, 15 Jul 2024 00:00:00 GMT
• Position: Waiter / Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 - 3 years


• Location Lagos


• City Ikeja


• Job Field Hospitality / Hotel / Restaurant 
  

Description 

• We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.


• The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.


• Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.


• Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.


• Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

Responsibilities

• Greet and escort customers to their tables


• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)


• Prepare tables by setting up linens, silverware and glasses


• Inform customers about the day’s specials


• Offer menu recommendations upon request


• Up-sell additional products when appropriate


• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization


• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages


• Communicate order details to the Kitchen Staff


• Serve food and drink orders


• Check dishes and kitchenware for cleanliness and presentation and report any problems


• Arrange table settings and maintain a tidy dining area


• Deliver checks and collect bill payments


• Carry dirty plates, glasses and silverware to kitchen for cleaning


• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)


• Follow all relevant health department regulations


• Provide excellent customer service to guests

Requirements and Skills

• Interested candidates should possess an HND / OND in relevant fields with 2 - 3 years work experience.


• Proven work experience as a Waiter or Waitress


• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)


• Basic math skills


• Attentiveness and patience for customers


• Excellent presentation skills


• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment


• Active listening and effective communication skills


• Team spirit


• Flexibility to work in shifts


• High school diploma; food safety training is a plus