• Application Deadline:
• Position: Customer Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 - 10 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Summary:

We are seeking a motivated and empathetic Customer Support Representative to provide outstanding service to our customers. The successful candidate will handle inquiries, resolve issues, and ensure customers have a positive experience with our company.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.


• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.


• Document and track customer interactions and issues in the CRM system.


• Collaborate with other departments to resolve complex customer issues.


• Provide product information, troubleshooting steps, and general assistance to customers.


• Identify and escalate priority issues to appropriate channels.


• Follow up with customers to ensure their issues are fully resolved.


• Contribute to team efforts by accomplishing related tasks as needed.

Qualifications:

• High school diploma or equivalent; college degree preferred.


• Proven customer support experience or experience in a similar role.


• Excellent communication skills, both written and verbal.


• Strong problem-solving skills and ability to think on your feet.


• Proficiency in using CRM software and other customer support tools.


• Ability to multi-task, prioritize, and manage time effectively.


• Empathy and patience when dealing with difficult customers.


• Ability to work independently and as part of a team.

Preferred Skills:

• Familiarity with customer Support.


• Sales skill is an added advantage.


• Bilingual skills are a plus.


• Experience with remote customer support.

Location: Guzape, Abuja.