• Application Deadline: Thu, 25 Jul 2024 00:00:00 GMT
• Position: Operations Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

• Overseeing specific departments such as housekeeping, maintenance and laundry or front desk and restaurants departments.


• Monitoring employee performance and conducting regular evaluations to help improve customer service.


• Ensure that quality services are rendered per time.


• Welcoming and registering guests once they arrive.


• Resolving issues regarding hotel services, amenities, and policies.


• Organizing activities and assigning responsibilities to employees to ensure productivity.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 years work experience.


• Proven experience in a supervisory or management role within the hospitality industry.


• Strong leadership and interpersonal skills, with a focus on team development and guest satisfaction.


• Excellent communication abilities, including proficiency in English and the ability to engage with diverse clientele.


• Working knowledge of hotel management software, reservation systems, and point-of-sale platforms.


• Ability to multitask, prioritize responsibilities, and make informed decisions under pressure.


• Understanding of financial management principles, including budgeting and cost control.


• Certification or degree in hospitality management or a related field is preferred.


• Females are strongly advised to apply for gender balance.