• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 2 years


• Location Lagos


• City Amuwo Odofin , Jibowu


• Job Field Customer Care 
  

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.


• Assist customers with shipment tracking, delivery schedules, and service issues.


• Address and resolve customer complaints regarding lost, damaged, or delayed shipments.


• Maintain accurate records of customer interactions, transactions, and service issues.


• Stay informed about the company's logistics services, policies, and procedures.


• Collect and analyze customer feedback to identify trends and areas for service improvement.


• Act as a communication bridge between customers and the operations team.


• Ensure customers are informed about any changes or updates to their shipments.


• Ensure compliance with company policies, industry regulations, and legal requirements in all customer interactions.

Qualifications

• 0 - 2 years experience


• Bachelor's Degree / HND / OND


• Previous experience in customer service, preferably in the logistics or transportation industry.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Proficiency in using customer service software and Microsoft Office.


• Must be living within close proximity to the office.