• Application Deadline:
• Position: Account Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Major Job Responsibilities

• Be the primary point of contact through engagement with customers.


• Keeping a record of clients contact information and orders.


• Attend and help customers through email, phone, online presentations, screen-share and in person meetings.


• Develop and build a lasting long term relationship with key customers both prospects and existing.


• Ensure a timely and successful delivery of our solutions according to customer needs and objectives.


• Communicate clearly the progress of weekly report on key customers assigned.


• Forecast and track key customer metrics.


• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.


• Monitor and analyze customer's usage of our product.


• Responsible for working with the Sales team to on-board and integrate new clients and develop existing client relationships.


• Liaise between the customer and internal teams to ensure issue resolution.


• Upselling current clients and looking for new business accounts to bring to the company.


• Weekly attendance of departmental meetings.

Requirements

• Most suitable candidate should have ample experience in customer relations service, sales or other customer-facing roles.


• Excellent communication skills.


• Presentation skills


• Empathetic


• Excellent conflict resolution and interpersonal skills.


• Strong work ethic


• Excellent organization skills


• Ability to lead and work within a team.