• Application Deadline: Thu, 15 Aug 2024 00:00:00 GMT
• Position: Customer Engagement Manager/Specialist(Lagos)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 10 - 11 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

JOB DESCRIPTION

The Customer Engagement Specialist plays a pivotal role in driving sales success by cultivating meaningful connections with prospects, understanding their needs, and effectively communicating the value of our products.

Key responsibilities include:

• Building and maintaining strong relationships with qualified leads, guiding them through our products process


• Analyzing customer feedback to develop innovative strategies that ensure prospect satisfaction and excellent customer service


• Presenting personalized solutions that address clients' specific needs and pain points


• Fostering a deep understanding of our products and services to effectively address client inquiries and concerns


• Utilizing customer insights to continuously improve sales techniques and enhance the overall customer experience.


• Please note that this is an office-based role, and the successful candidates will not be required to work outside of the office or conduct external sales activities. Instead, they will meet with prospects who visit the office and engage with them accordingly. The Customer Engagement Specialist will be responsible for converting walk-in prospects into qualified leads and driving sales growth within the office environment.

DUTIES & RESPONSIBILITIES:

• Welcome new prospects, ensuring a comprehensive understanding of our products and services


• Deliver effective presentations to potential clients, showcasing our offerings' value and relevance


• Conduct needs assessments and tailor solutions to meet clients' specific requirements


• Address customer queries and objections creatively, closing sales and establishing strong relationships


• Develop and implement business strategies to drive company growth and achieve goals


• Maintain regular contact with prospects and stay updated on product knowledge, features, and benefits


• Prepare and deliver compelling sales presentations, scheduling meetings and demonstrations to showcase our offerings


• Participate in ongoing training programs to enhance sales skills and stay current with industry best practices


• Ensure compliance with company policies and industry regulations in all sales activities


• Stay informed about global immigration policies, investment trends, and economic indicators


• Maintain accurate records and documentation of sales transactions, addressing client enquiries and resolving queries


• Provide periodic reports as required and perform additional duties as assigned by direct report

EDUCATION / EXPERIENCE

• Bachelor's degree (required) or Master's degree (preferred)


• At least 10 years of relevant work experience


• Proven track record of success in a related field