• Application Deadline:
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Ikeja


• Job Field ICT / Computer 
  

Responsibilities

• Provide technical support to end-users for computer software and hardware-related issues.


• Install, configure, and maintain basic computer software applications and operating systems.


• Troubleshoot hardware and software problems and perform repairs or upgrades as necessary.


• Assist in the setup and maintenance of computer networks and peripherals.


• Maintain accurate records of IT equipment inventory and software licenses.


• Assist in implementing IT security measures to protect company data and systems.


• Provide training and guidance to employees on basic IT usage and best practices.


• Stay updated on emerging technologies and recommend upgrades or improvements as needed.


• Monitor & support network databases and systems, updating system hardware and software and troubleshooting for system errors.


• Timely resolution of IT incidents and minimize end-user and prevention of IT services downtime.


• Serve as IT liaison with internal departments & external vendors to understand their needs and ensure escalated internet & connectivity issues are resolved in a timely manner.


• Track and maintain computer equipment inventories.


• Manage the configuration and installation of approved software & hardware on all company-supplied computers.


• Proactively manage the running of telephone network services.


• Specify and ensure the purchase of all computer equipment.


• Diagnose, troubleshoot, and resolve computer hardware and software issues.


• Ensure compliance with QMS and FSMS requirements in assigned work.

Qualifications

• B.Sc / HND in Computer Science or related course.


• 3 years of experience in a similar capacity.


• IT Information Library (ITIL) & Microsoft certification. is added advantage


• Security & network certification are added advantages.


• Knowledge of current trends and developments in information technology