• Application Deadline: Sun, 21 Jul 2024 00:00:00 GMT
• Position: Customer Service / Sales Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

Customer Service and Sales:

• Serve customers by selling products and services and meeting their needs.


• Greet potential customers, listen to their needs and problems, and guide them toward products and services that address their needs.

Account Management:

• Establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets.


• Adjust sales presentations by studying the type of sales outlet and needs of the potential customer.

Sales Strategy and Planning:

• Focus sales efforts by studying existing and potential volume of dealers.


• Submit orders by referring to price lists and product literature. Reporting and Documentation:


• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.


• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

Product and Service Recommendations:

• Recommend changes in products, services, and policies by evaluating results and competitive developments.


• Work with marketing and other departments to constantly improve customer-facing communications and product information by sharing client feedback gained in the field. Customer Complaint Resolution:


• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Professional Development:

• Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professionalsocieties.

Requirement

• Must live within Lagos Mainland, Trade Fair Market