• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• The role holder will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.


• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Tasks

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries both in person and over phone calls.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.


• Act in the capacity of a cashier at any point required.

Requirements

• Minimum of two (2) years’ experience as a customer service officer or representative.


• Appropriate tertiary education - Ordinary National Diploma at the minimum requirement related to Banking & Finance / Business Administration / Accounting, etc would be an advantage.


• Advanced computer literacy. Proficiency with Microsoft Office – Word, Excel & Power point.


• Experience in computer tools and systems is a must.


• Ensure neat appearance as per Company’s dress policy.

Skills:

• Excellent customer service - oral and written communication skills.


• Good interpersonal and organizational skills.


• Ability to enjoy clerical and administrative work with good planning and numeric skills.


• Must demonstrate teamwork and good relationship skills to colleagues and third-party vendors.


• Must be ready to work in a flexible environment.


• Exceptional ability to multitask, work quickly and under pressure in a fast paced and multi-functional environment.