• Application Deadline: Thu, 7 Jul 2022 00:00:00 GMT
• Position: Customer Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000
  

Essential Responsibilities

Others may be assigned:

• Welcome and seat patients cheerfully.


• Securing appropriate and timely management of patient care and treatment


• Support smooth running of practice procedures, as well as maintain and improve the quality management system


• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counseling


• Optimizing patient understanding of our therapy spectrum by individual counseling and information regarding possible and planned treatments and therapies


• Offer patient counseling and information regarding possible treatments or already planned therapies and respective procedures, billing, etc.


• Securing a smooth and time-phased patient visit at the practice


• Provide billing to patients


• Fulfilling periodically recurring tasks


• In individual cases (and as substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection and –sterilization.


• Complies with Quality Management documents and checklists


• Plays a creative part in the arrangement of new methods, improvements in patient service.

Knowledge and Skill Requirement

• Minimum of a Diploma


• At least 4 years work experience.

Competencies:

• Ability to manage interface with different personalities and handle difficult situations


• Ability to multi-task effectively and manage deadlines


• Ability to use initiative and make informed judgment


• Ability to use the computer


• Must be able to work both independently and cooperatively in team settings.


• Excellent communication and time management skills.

Salary

N90,000 / month.