• Application Deadline: Fri, 2 Aug 2024 00:00:00 GMT
• Position: Customer Relationship Manager (Corps Member)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ajah


• Job Field Customer Care  , Graduate Jobs 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Summary

• The Customer Relationship Manager will be responsible for managing client inquiries, building strong relationships with customers, and ensuring customer satisfaction.


• This role involves coordinating with internal teams to ensure timely delivery of projects and addressing any customer concerns.


• The CRM will also be involved in identifying opportunities for upselling and cross-selling our products to existing clients.

Responsibilities

• Handle incoming customer inquiries and provide timely and accurate responses.


• Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.


• Collaborate with the production team, inventory manager and architects to ensure seamless delivery.


• Address issues to prevent escalations.


• Identify opportunities for additional sales within existing customers and pursue them.


• Prepare regular reports on customer feedback and satisfaction metrics.


• Convert leads into active clients.


• Stay updated on product knowledge to effectively address customer inquiries.

Qualifications and Skills

• Bachelor’s Degree in Business Administration or a related field preferred.


• Proven experience in customer service or relationship management roles.


• Excellent communication and negotiation skills.


• Ability to multitask and prioritize in a fast-paced environment.


• Proficiency in CRM software and MS Office Suite.