• Application Deadline:
• Position: Front Desk/Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ajah


• Job Field Administration / Secretarial 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Summary:

• We are seeking a friendly, organized, and professional individual to join our eye clinic as a Front Desk/Customer Service Representative.


• The ideal candidate will have at least two years of experience in a similar role and will be responsible for ensuring a positive patient experience from the moment they arrive at our clinic.


• This role requires excellent communication skills, a strong customer service orientation, and the ability to manage administrative tasks efficiently.

Key Responsibilities:

• Greet patients warmly and check them in upon arrival.


• Ensure the reception area is tidy and presentable, with all necessary stationery and materials.


• Provide information to patients regarding clinic services, procedures, and policies.


• Address patient inquiries in person, over the phone, and via email in a timely and professional manner.


• Schedule appointments and manage the clinics appointment calendar.


• Maintain accurate and up-to-date patient records.


• Prepare and manage correspondence, reports, and documents.


• Perform data entry and manage patient databases.


• Manage office supplies and place orders as necessary.


• Coordinate with medical staff and other departments to ensure smooth patient flow and clinic operations.


• Assist with inventory management and ordering of medical supplies.

Skills:

• Excellent verbal and written communication skills.


• Strong organizational and multitasking abilities.


• Proficient in Microsoft Office Suite (Word, Excel, Outlook).


• Familiarity with electronic medical records (EMR) systems is a plus.


• Ability to handle sensitive information with confidentiality.


• Strong customer service orientation and problem-solving skills.

Qualifications:

• Education: Bachelors degree preferred.


• Experience: Minimum of 2 years of experience in a front desk or customer service role, preferably in a medical or eye clinic setting.