Job Description
Job Description
- This role will support the Frontline Workers Initiative by providing high-quality administrative support across a wide range of critical program areas and include engaging with company employees, students, student support advisor, university registrar and bursars, student service providers including travel, immigration and accommodation and a third-party education consultancy who manage the scholarship application and selection processes.
- Fluent in both French and English would be an advantage.
Duties
- Maintains physical and digital filing systems.
- Responds to emails and other queries.
- Draft and edit documents.
- Researches, compiles and summarizes information for reports or presentations.
- Completes onboarding process with new scholarship students which includes dialogue with student, completion of all documentation and updating scholarship management system in partnership with Student Support Officer
- Maintains records for existing awardees in scholarship management system
- Builds effective relationships with Bursar/Registrar at FLWi student universities to ensure good communication, issue resolution and seamless invoicing
- Support international students with visa application process and documentation.
- Collates payment information for authorisation for new and existing students including tuition invoices, other related costs and calculation of daily stipend payments
- Supports Group Communications with access to students for video footage, case studies and program reporting
- Provides ongoing administration support to students throughout the year including responding to queries and arranging travel
- Supports Student Support Officer with scheduling student appointments
- Provides excellent customer service to students at all times
- The Program administrator will work in close partnership with the Program Manager and Student Support Officer to ensure the smooth and efficient running of the program.
Requirement and competency
- B.Sc / HND
- Proven experience as an administrator within the education sector or scholarship program
- Familiar with the operation of university bursar/registrar departments
- Confident in supporting students across a wide range of topics
- Experience in working in fast paced environment, dealing with multiple stakeholders at all levels
- Strong IT and research skills
- Proficient in Microsoft office and project management software (current system is Nifty)
- Data management and entry skills, including the ability to maintain and improve digital filing systems.
- Accurate record keeping
- Bi-lingual French and English an advantage.