• Application Deadline: Wed, 24 Jul 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Description 

• Providing introductory information to prospective and new customers


• Ensuring that clients are satisfied with products or services by handling complaints and inquiries


• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases


• Letting clients know about additional products or services that might benefit them


• Determining the quickest, most effective ways to answer a client’s or customer’s questions


• Escalating queries and concerns, when necessary


• Troubleshooting common issues with products or services


• Working with a team of CSRs and other departments to find appropriate solutions to problems

Requirements

• BSc (Second class lower minimum) / HND (Upper credit minimum)


• Cognate experience: 2 years


• Age bracket: 1988 – 2001.