• Application Deadline: Wed, 31 Jul 2024 00:00:00 GMT
• Position: Field Performance Monitor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 6 years


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦300,000 - ₦400,000/month
  

Responsibilities

• The Field Performance Monitor is responsible for overseeing the performance of the Field department. 


• The Field Performance Monitor will also investigate escalated cases and provide insights into areas for improvement. 


• The Field Performance Monitor is responsible for preparing and conducting regular training for the team, identifying weaknesses, and ensuring continuous improvement


• Track and catch delays in updating tickets by coordinators.


• Must Ensure timely and accurate ticket updates to reflect the status of field operations.


• Collaborates with coordinators to identify engineers who are not performing well on-site.


• Document findings and propose solutions to prevent future occurrences

Requirements

• Bachelor’s degree in Computer Engineering, Telecommunications, Information Technology, or a related field.


• A minimum of 3 years experience in operations management, preferably in an ISP.


• Basic knowledge of telecommunications and IT.


• Strong analytical skills with the ability to prepare detailed performance reports.


• Excellent communication and interpersonal skills.


• Ability to work under pressure and handle multiple tasks simultaneously.


• Strong problem-solving skills and attention to detail.