• Application Deadline:
• Position: Service Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

RESPONSIBILITIES:

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up


• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car


• Manage and oversee the dealership’s workflow and schedule


• Call customers to advise them about service changes or car pick-up times


• Maintain positive customer relationships to ensure repeat business

REQUIREMENTS:

• Proven work experience as a Service Advisor or similar role


• A strong understanding of automotive technology and the automotive industry


• Proficiency with industry-specific software


• Excellent customer service, interpersonal and communication expertise


• Strong organizational, decision-making and problem-solving skills


• Relevant training and/or certifications as a Service Advisor.