• Application Deadline:
• Position: Call Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Our client is currently seeking a highly motivated and enthusiastic Call Center Agent to join their supply chain team in Ado-Ekiti.


• This position is ideal for a fresh graduate with strong computer and communication skills. The preferred candidate must reside in Ado-Ekiti.

Duties & Responsibilities

• Handle inbound and outbound calls professionally and courteously.


• Respond to customer inquiries and resolve issues efficiently.


• Provide information about products and services.


• Update and maintain customer records in the company database.


• Collaborate with other departments to ensure customer satisfaction.


• Follow up on customer requests and complaints to ensure resolution.


• Provide support in tracking orders and shipments.


• Assist in preparing reports and documentation as required.

Requirements

• Bachelor's Degree in any field (preferably in Business, Supply Chain, or related discipline).


• Excellent verbal and written communication skills.


• Proficient in using computer applications (e.g., MS Office Suite).


• Strong interpersonal skills and ability to work in a team.


• Attention to detail and problem-solving skills.


• Ability to handle multiple tasks and prioritize effectively.


• Must reside in Ado-Ekiti.


• Basic understanding of supply chain operations.


• Experience in a customer service role (internship or part-time experience is a plus).


• Ability to work in a fast-paced environment.