• Application Deadline:
• Position: Customer Engagement (Sales) Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Objectives:

•  To build and maintain strong relationships with existing and new clients, drive sales and ensure customer satisfaction.

Main Duties and Responsibilities:

• Accomplish sales targets and goals set by the company


• Identify opportunities for upselling and cross-selling.


• Develop strategies to expand customer base and increase sales revenue.


• Recognize new sales opportunities through proactive customer engagement and relationship building.


• Provide administration and support on all loans to new and existing clients.


• Implement global best practices with respect to operations and client loan administration.


• Communicate with clients on TrustBanc Microfinance Bank product range in a courteous and professional manner via telephone, email, and letters.


• Maintain an active knowledge base of all TrustBanc’s loan products and an understanding of the qualifications required of each applicant.


• Assess client’s needs and advise on loans suitable during their application.


• Obtain and verify information such as their salaries, debts and employment status provided by clients during the loan application process.


• Review file documentation for missing or erroneous information


• Determine all applicable ratios and metrics required to determine debt payment plans.


• Respond to clients' enquiries and give feedback on loan application outcomes.


• Remain up to date with loan application deadlines and adequately inform clients.


• Build long-term, trusting relationships with customers.


• Ensure customer satisfaction at the highest possible level.


• Operate in compliance with laws and regulations and adhere to lending compliance guidelines.


• Maintain a positive working relationship with internal departments and external contacts.

Skills, Competencies and Requirements:

General Requirements:

• Highly positive and resilient


• Willingness to pick up and develop new skills.


• Strong client service orientation.


• Good understanding of sales


• Flexible, “can do” approach to work.


• A Good Team Player

Specific Requirements:

• HND or bachelor’s degree in any discipline


• Zero-to-1-year relevant work experience.

Work Experience:

• Experience working in a call centre or with clients.


• Proficiency in MS Excel, Word, and Outlook.


• A clear communicator with good telephone manners.


• A problem solver who enjoys dealing with clients.


• Team player who can work independently as well.


• Deadline driven individual who has high attention to details.

Desired Personal Attributes:

• Integrity.


• Agile and Efficient.


• Open Mindedness.


• Respect for colleagues at all levels.


• Committed and Loyal to Company Programs and Future.


• Ability to cope with and work under pressure.