Job Description
Duties / Responsibilities
- Customer/Partner Onboarding Support: Assisting in the seamless onboarding of Corporate Customers and Partners, ensuring full compliance with all necessary procedures and documentation.
- Partner Account Profiling Support: Conducting thorough profiling and analysis of partner accounts to support strategic decision-making and relationship management.
- CBS/Enterprise Portal Reporting: Generating regular reports from our CBS (Core Banking System) and Enterprise Portal, providing actionable insights, and highlighting areas for improvement.
- CBS/Enterprise Portal Issue Resolution: Addressing and resolving operational issues related to the Enterprise Portal promptly and effectively to minimize disruptions.
- Fraud Account Investigation: Conducting investigations into potentially fraudulent activities, collaborating with relevant teams to safeguard our enterprise accounts.
Qualifications
- First Degree in relevant field. Advanced Degree and relevant / MBA and industry certifications will be an added advantage
- 3 - 5 years’ experience required.
Skills:
- Project Management
- Interpersonal
- Relationship management
- Strong Oral and Written Communication
- Results orientation
- Decision making
- Technology Innovation
- Issues management
- Integrity and honesty
- Teaming.