• Application Deadline:
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

About the job:

• We are seeking a highly motivated and experienced Customer Success Manager to join our team.


• The ideal candidate will be responsible for building and maintaining strong relationships with our users, ensuring their satisfaction and success with our products or services.


• The Customer Success Manager will play a crucial role in driving customer loyalty, retention, and growth. Ensure customer satisfaction and foster positive experiences through timely and effective communication.

What you’ll do:

• Immediate Response: Address social media inquiries, WhatsApp messages, and support messages promptly to resolve issues and provide information.


• Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and positive experience. Provide product demonstrations and training to help customers understand the features and functionalities.


• Customer Engagement: Engage with customers to understand their needs, provide solutions, and gather feedback for service improvement.


• Issue Resolution: Track and resolve customer issues efficiently, escalating complex situations to the relevant departments when necessary.


• Feedback Collection: Implement and manage systems for collecting customer feedback to inform service improvements.

What we seek:

• Bachelor's degree in Business, Marketing, or a related field.


• Proven experience (3+ years) in customer success or account management in the fintech or technology sector.


• Strong understanding of financial products, particularly in the context of cryptocurrency exchanges.


• Ability to work independently and remotely.