• Application Deadline:
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Functions

• Direct country wide Management of the entire operations team - Hub, Ground and International operations.

Major Roles and Responsibilities

• Direct and coordinate operational activities consistent with the organization’s goals


• Review and implement criteria, application instructions, procedural manuals, policies and standards in line with operations requirements.


• Direct country wide supervision of the entire operations team – Hub, Ground and International operations.


• Routing and rescheduling of the operational vehicles and the operations as to achieve wider pickup scopes daily.


• Coordinate daily routine pick-ups and maintenance of proper and accurate documentation.

Other Responsibilities:

• Ensure effective and timely delivery of intra-city and on-forwarding locations consignment nationwide.


• Monitoring the central Hub in BNI,ONA/ORI/ABV/KAD/KAN, transit Hubs and the trans- shipment of consignments to the final destination and feedback on 24 hours.


• Ensure efficient operational performance of the FSR/OBC/FC/Clerks in terms of deliveries, pick-ups and movements, call for pick up request by out stations and others with proper documentation.


• Review without season, the monthly delivery, pickup and undeliverable frequency per courier for operational planning and control.


• Ensure daily reconfirmation of returned shipments in line with the returned reasons.


• Ensure daily proper packaging/acknowledgement/POD analysis report is prepared by Ground Operations Coordinator.


• Ensure operational policies laws and procedures compliance within the operational environment.


• Strategic alliance with the customer service department/commercial and Hub operations unit on the daily ground operations day to day activities.


• Prepare weekly/monthly ground operations reports:
  
  
  
  • Courier delivery weekly performance report.
  
  
  • Ground operations service failure report.
  
  
  • Hub Operations report.
  
  
  
  


• Any other assignment with the Commercial Department/ Customer Service Unit on daily operations activities.

Job Deliveries / Key Performance Indicators (KPIs)

• To effectively direct operational activities countrywide daily.


• To ensure 100% routine pick-ups and maintenance of proper and accurate documentation daily.


• To ensure prompt resolution of operational challenges within 24 hours.


• To ensure prompt review and implementation of criteria, and application instruction for excellent service daily.

Basic Qualifications

Educational:

• B.Sc. in Social Sciences, Sciences, Administration and Management. MBA is a major requirement and an added advantage


• Must be proficient in computer applications - Microsoft word, Excel spreadsheet, power point, etc.


• Must know how to drive with a valuable Nigeria driven license.

Professional:

• Professional qualification is required.

Cognate Work Experience:

• 10 years of cognate experience in a logistics and supply chain function with at least 3 years in a leadership role.

Person Specification:

• Personable & committed to total quality service to ensure customers’ satisfaction at all times.


• Honesty and integrity as behavioral competence is of essential requirement.


• Team work - Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance and get results.


• Innovative - creative and ability to distil ideas to actionable steps that impact culture and capability


• Socially responsible within our sphere of influence & operations.


• Be entrepreneurial, adaptable and able to work on own initiatives, handle changes and stress


• Be performance driven and goal oriented


• Ability to apply judgment


• Ability to communicate (Verbal & written).