• Application Deadline:
• Position: Customer Service Respresentative


• Job Type Full Time


• Qualification OND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Requirement

• Proven customer support experience or experience as a Client Service Representative


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• High school diploma


• Good communication skills: Clearly conveying solutions and explanations.


• Time management: Managing multiple customer interactions and prioritizing tasks.


• Flexibility: Being open to feedback, coaching, and process improvements and can work night shifts

JOB DESCRIPTION

• Take ownership of customer issues via phones, chat, email, or in person ...


• Escalate unresolved issues to supervisors. ...


• Use of CRM software to respond to customers from the app.


• Collect prompt and accurate customer feedback. ...


• Providing product or service information and answering questions.


• Ensure customer complaints are handled and resolved in a timely and professional manner.


• Revisit calls to all potential customers and cooperative customers.


• Lock, Unlock, reset passwords for verified customers or agents.


• Handling Withdrawal, Recharge, and refund complaints.


• Meeting customer satisfaction and performance targets.


• Collaborating with internal teams (e.g., sales, marketing, product development)Agent contact confirmation .


• Ticket Inquiries.


• And POS terminal related queries.