Contributes to the formulation and implementation of the sales strategy to maximize short- and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate.
Serve as the primary liaison between the front-line sales team, the travel agencies and commercial departments of corporate accounts.
Serve as the primary liaison between the GSA, the Principal and governmental parastatals.
Opportunities to increase revenues, shift market share, reduce costs, and improve business processes.
Foster strong relationships with our alliance and code-share partners.
Reviews sales data with account portfolio to drive revenue and seek out tactical revenue opportunities.
Provide oral and written reports on competitor information.
Ensures Sales team compliance with all the principal’s reservation policies and procedures and standards of customer service - i.e., handling guest problems, answering telephone enquiries, timeliness, grooming, courtesy, etc.
Handle day-to-day problem resolution, escalating to higher levels as required.
Manages staffing levels to meet the business needs of the unit.